Trade-specialist admin & consulting
Office Shed is one of Australia’s leading trade-specialist call answering, virtual administration, software and consulting services.
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Australian-based team
Our track record
Supporting Australian Trades & Service Businesses Since 2013
Office Shed helps busy trade and service businesses take control of their phones, admin, systems and day-to-day operations – so owners can spend less time buried in paperwork and more time growing their business.
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13+
years supporting Australian trades
1000s
trade and service businesses helped
8
major software partners, 2 at Gold
100%
of client and customer-facing staff based in Australia
What we do
One Team. Multiple Solutions. Built Specifically for Australian Trade Businesses.
Your trusted admin solutions for Australian trade businesses
From answering your phones and managing your admin through to bookkeeping, job management software, AI and business consulting, Office Shed gives trade businesses access to the systems and support normally only available to much larger companies.
Because we partner with major trade specialist software platforms, we know what works for your Australian trade business to help your business grow and flourish.
All Australian Virtual Reception Services
Virtual Admin Support
Bookkeeping Services
Tradie AI by Office Shed
Job Management Software Set Up & Migration
Job Management Software Training
Trade Specialist Consulting Services
Trade Business Operational Health Checks
Our team are full-time employees based in Australia.
Sound familiar?
You Didn’t Start a Trade Business to Spend Your Nights Doing Admin
Join the 1000s of trade and service businesses across Australia using Office Shed.
If any of the following sound familiar, you’re not alone. These are some of the most common operational problems we see trade and service business owners struggling with every day.
Problem
Missing Customer Calls?
Every missed call could be a missed booking.
Too Much Time on Admin?
Time spent on phones and paperwork is time you’re not spending on jobs or growth.
Systems Not Set Up Properly?
Poorly configured systems create more work, not less.
Software Confusing the Team?
The right software only works when everyone knows how to use it.
Problem
Still Doing Admin at Night?
Your workday shouldn’t continue after the tools are packed away.
Your Team Is Under Pressure?
Admin bottlenecks can quickly slow the whole business down.
Processes Feel Messy?
Small inefficiencies add up across every job.
Want Your Time Back?
Your business should give you more freedom – not take over your evenings and weekends.
Admin support for trades & services
Australian Based Admin Support Solutions for Trades & Services
Office Shed is one of Australia’s leading specialists in trade business operations – from administration and job management through to customer service and business systems.
With more than 13 years’ experience working with thousands of tradies across Australia, we understand the systems, processes and day-to-day challenges that can make the difference between a business that feels constantly busy… and one that runs smoothly.
We help you put the right support, systems and processes in place so you can spend less time dealing with admin and more time running, growing and improving your business.
Our team are full-time employees based in Australia.
Quote sent2 min after the call
Report readyYour clear action plan
Authority · Virtual assistants
What Is a VA? Think of It as Your Outsourced Office Person
As trade industry specialists, we understand how trades and service businesses actually operate. Whether you’re a plumber, electrician, air conditioning company, roofer, pest controller, cleaning business or another type of trade, our team has experience supporting businesses just like yours.
Plumbers
Electricians
Aircon
Roofers
Pest control
Cleaning
Other trades
They’re not just answering phones.
Your Office Shed VA becomes an extension of your office team, helping manage customers, jobs, admin and the day-to-day workload that keeps your business moving.
Trained In The Software Tradies Use Every Day
Gold partner
Gold partner
Silver partner
Australian-based. Full-time employees. Trade specialists.
Our team understands Australian customers, local geography, the questions required to book jobs properly, and the systems used to keep trade businesses running.
They are full-time employees based in Australia, so we understand how to best work with Australian trades customers, understand what questions need to be asked to book in jobs and navigate local geography and regulations unique to Australia.
Our highly skilled trade specialist VAs also work on many other software platforms and usually operate within Microsoft or Google suite environments for our clients.
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Home by 5Admin handled for you
Weekend freeNo paperwork at night
Your time, back
Get Back More Time for You and Your Team!
Office Shed’s admin support solutions are designed to save you time, streamline your operations and take frustrating admin off your plate.
Whether it’s work that’s distracting you from the job at hand, slowing your team down, or keeping you busy at night and on weekends, we can step in and help take the pressure off.
Our goal is to become an invaluable extension of your business – giving you and your team more time to focus on the work that matters most, grow the business, and get back to doing more of the things you enjoy.
Reception, admin & bookkeeping
Call Answering, Virtual Assistant & Bookkeeping Services – Admin Outsourcing
Office Shed is best known for its premium, human-led call answering and virtual admin services.
Having a professional admin support specialist take care of the day-to-day admin allows you to focus more of your time on the parts of the business that generate revenue – instead of getting bogged down in paperwork, phone calls and repetitive tasks.
Whether it’s quoting, scheduling, uploading work orders, invoicing, answering phones, managing emails, chasing payments, work quality checks or anything in between, our Australian-based team can step in and take care of the admin if you don’t have the time, capacity or desire to handle yourself.
You choose which parts of your business you want to outsource, and we take care of the rest.
Call Answering Services
Professional, human-led call answering designed around your business.
Virtual Admin Support
Get help with scheduling, quoting, emails, work orders, customer follow-up and more.
Bookkeeping Services
Take repetitive financial admin off your plate and keep things moving behind the scenes.
Best of all, Office Shed never goes on leave and never calls in sick.
Software
Job Management Software Set Up & Migration Services
Not sure which job management software is right for your trade business? Already using a system that isn’t working the way you need it to? Or ready to move to something better?
Having worked with thousands of trade and service businesses across multiple platforms, Office Shed has a broad understanding of the different systems available – and how they actually work in real trade businesses.
We can help you choose, set up, migrate or improve your job management software based on the way your business operates.
Choosing The Right Software
Not sure which platform suits your trade, team or workflow? We can help you select the right system for your needs.
Setup & Migration
Moving platforms? We can help manage complex migrations and get your new system set up correctly.
Optimise What You Already Have
Already using job management software but know it could work better? We can help improve your setup, workflows, forms and processes.
And if you simply need your chosen platform set up properly from day one, we can take care of that too – with ongoing support available when you need it.
Training
Job Management Software Training
As certified partners of eight major trade and service software vendors – and having managed the admin systems of thousands of trade and service businesses – Office Shed has extensive real-world experience showing tradies how to get more from their job management software.
We can train you and your team so everyone understands how to use the system properly and feels confident using it day to day.
And because we don’t just teach the software – we actually work inside these systems for trade businesses every day – our training is practical, relevant and based on how your business operates.
Training can also be combined with live system setup, so we configure your software with you while showing you exactly how everything works.
Training can be tailored around:
- Owners and managers
- Office and administration teams
- Field staff
- New software implementations
- Existing systems that aren’t being used properly
- One-on-one or team training
Flexible training. Practical support. Built around your business.
We don’t just teach it. We actually use it.
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Trade specialist consultant
Jay
Consulting services
Consulting Services
Sometimes you don’t need another piece of software or another admin person. You need someone experienced to look at the business, identify what’s not working and help you decide what to do next.
Through Office Shed, you can access one of the trade and service industry’s most experienced operational minds to help optimise your business, improve your systems, support your growth or simply provide experienced, top-level coaching.
Jay is highly sought after by Office Shed’s software partners and other trade industry specialists for her insight, knowledge of tradie admin systems and processes, and the incredibly broad perspective she has developed from working across thousands of trade businesses. She’s seen what works. And she’s seen what doesn’t.
With a background in small business consulting and corporate finance – combined with years running Office Shed – Jay brings both strategic and practical experience to the table.
★★★★★
Why Work With Jay?
1,000s
trade businesses supported
13+
years trade industry experience
8
major software partners
Small Business + Corporate Finance
background
Human When It Matters. AI Where It Makes Sense.
Our call answering and VA services will always be human-led because we strongly believe in the value of real people.
But there are parts of a trade business where AI can make a lot of sense.
From handling after-hours enquiries and answering calls through to checking emails, processing information and uploading work orders, AI agents can now take care of many repetitive administrative tasks quickly and efficiently.
Office Shed can build the solution for you and hand it over for your team to manage – or build, manage and monitor it for you.
And because we understand tradie admin, customer service and business systems, we’re not simply adding AI for the sake of AI. We build automation around how a real trade business actually operates.
After-hours call
Customer email
Work order
Tradie AI agent
Handles the repetitive work
Monitored by the Office Shed team
Your systems
Job software + inbox
AI Phone Agents
Handle selected calls or after-hours enquiries automatically.
Email & Admin Automation
Monitor emails and automate repetitive administrative tasks.
Work Order Processing
Capture information and help move work orders into your systems.
Managed AI Solutions
Let Office Shed build, manage and monitor the automation for you.
Use humans where humans matter. Automate repetitive tasks.
Operational health check
Not Sure Where to Start? Start Here.
You know parts of your business could work better – but identifying exactly what needs fixing first isn’t always easy when you’re inside the business every day.
Using more than 13 years of experience working with thousands of trade and service businesses, Office Shed can assess your current operation and identify both the areas holding you back and the opportunities you’re currently missing.
You’ll receive an Operational Health Check Report outlining our findings and practical recommendations, giving you a clear pathway to systematically improve your trade business with confidence.
Step 1
We Assess
We look at your current admin, systems, software, processes and operations.
Step 2
We Identify
We identify bottlenecks, inefficiencies and opportunities for improvement.
Step 3
You Get A Plan
You receive a report with clear recommendations and priorities for what to tackle next.
You Don’t Need to Know the Solution Before You Talk to Us.
That’s what the Health Check is designed to uncover.
Google reviews
What Tradies Say About Office Shed
Real reviews from tradie clients on Google.
Get in touch
Ready to Take the Pressure Off Your Business?
Tell us a little about your business and where you need support. Our team will review your enquiry and help you work out the best Office Shed solution for your needs.
See our Privacy Policy for how we handle your details.
FAQs About Office Shed’s Service
Can’t see your question? Call us on 1300 779 529.
Have a question or need help working out the right solution for your business?
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