When you’re knee deep in work you don’t always have time to stop and answer calls. Who’s going to take your phone and email enquiries when you’re on leave? Office Shed ensure your calls are being answered and emails are quickly responded to at all times. This is a cornerstone of the Office Shed service and where we can save you significant time and stress. We essentially work as your customer service team, as well as your administration team.

Customers expect higher levels of customer service these days and we can help you deliver it. During the onboarding process we will collate your FAQ’s allowing us to properly answer your calls and respond to your emails. Limiting the toing and froing that can occur with some reception services. Utilise this service while you’re busy working on a job or when taking a well-earned break. We’ll provide a local number for you to forward your calls to, it’s as simple as that!

Call Answering

Office Shed will answer your calls and action the resultant work whether it be a quote, confirming a job, getting out an invoice or updating your staff, we’ll do what’s required. Opportunities will not be missed and issues will be resolved. You’ll always be informed and we’ll save you time.

Email Response

Is your inbox overflowing? Are you struggling to respond to new and existing customer enquiries? Let Office Shed take your worries away and keep on top of your inbox and manage email enquiries.

Leave Management

Unable to turn the ‘out of office’ on when on leave? Can you even go on leave? Small business owners deserve to go on holidays too! Let Office Shed take away the stress of leaving your business when you’re on holidays. We’ll look after your phones and email so you can relax. Opportunities will not be lost and issues will be resolved so you can take your well-earned break.

Customer Relationship Management

You can be assured when one of our dedicated team answer your customer calls or action a customer email all the details will be recorded in your job management systems. You’ll be able to develop deeper customer relations through tracking their history and better communication with them.