Admin Support Services
Office Shed are trade business specialists. We’ll take time consuming admin tasks off your hands, so you can focus other things.
Office Shed’s all Australian outsourced admin support services are proven to deliver tradies time and money saving results. We offer a full turnkey admin support solution going beyond traditional virtual assistant services and virtual admin support. Office Shed are trade business specialists meaning we can take on a much wider scope of tasks, we’ll consult with you on introducing better systems and challenge you on different ways of doing things.
How much time are you spending on administrative tasks or answering phone calls currently? As the manager of a small business is that where your time is best focused? Or is your time better spent focusing on growth and actually managing your business? Not day-to-day admin. Wouldn’t you be better off doing more money earning jobs, training, product research, sales and marketing or maybe just having a better work life balance?
Some of the tasks we can take on for you include – creating and following up quotes, creating invoices and chasing up payments, email inbox management, reconciling payments, compliance documentation, responding to work orders, scheduling, managing job management systems, answering customer / supplier phone enquiries, work quality checks and much more.
Office Shed are highly experienced and skilled in providing administrative and customer service support to trades and services businesses. We are an Australian company serving Australian based tradies – no offshoring to overseas based virtual assistants here. All our team are employees who have gone through a rigorous selection process, receive ongoing training and support, utilise the best technology available and enjoy a great work environment.
We have worked with all types of tradies, so understand the unique challenges you face. We are skilled across major job management software, never go on leave and will never quit!
Full Admin Support
Our all Australian business support services are designed to give tradies back time to focus on other things. More than just a virtual assistant, we will take on the most time-consuming tasks from creating quotes, invoicing, following up quotes, chasing payments, setting up and maintaining job management software, reconciling payments in your accounting software, email management, uploading work orders, scheduling jobs, uploading compliance documents, fielding customer enquiries, work quality checks, maintaining spreadsheets, ad-hoc marketing tasks and everything in between. If you have a unique requirement, we can probably help with that too.
Your business has been built with blood sweat and tears. You have systems and processes unique to your business, so how can a virtual admin support service get up and running without a painful hand over period? Office Shed will hit the ground running, as we have done many times before. Our experience of working with many different tradies means we have seen a lot of different ways of doing things, giving us a big head start when working with a new client. Plus we have robust processes in place utilising the best technology available, all designed to get up to speed quickly. Office Shed have the skills, experience, systems and flexibility to be able to start helping you as soon as tomorrow!
Call Answering Service
As part of our tradie admin support packages we offer a virtual telephone answering service and email answering service. We can even answer your website live chat. We go beyond traditional reception services or phone answering services and delve deeper into your business, understanding your systems and processes and completing all the associated admin with a call or enquiry. From entering customer information into your job management system, scheduling a job or uploading a work order. We are trades and services industry specialists. We do this every day, we have heard all the objections and we know how to secure those quote visits!
Hiring vs Outsourcing
You have successfully grown your business to the point where you need help to keep up and grow. Is hiring admin staff yourself the best option? Finding good and experienced candidates is extremely hard. They need to be trained, you’ll have to manage their payroll, they need to perform well, they need to show up every day and they need to be loyal. Is it worth all that effort when they can quit on you at any time? Utilising Office Shed’s outsourced admin support services makes smart business sense, as it involves less risk and is more cost effective. We are skilled and experienced in working with tradies, delivering value and knowledge far beyond most traditional admin staff hires. Plus, you don’t have to worry about super or taxes, you only pay for the time we work, we never go on leave and we’ll never quit!
You Are In Control
A common worry when outsourcing to a virtual admin support service is that you’ll lose a level of control of your business. Our systems and processes mean you will always have complete oversight over all admin support activities provided. We keep the lines of communication open with full transparency. You’ll have a dedicated account manager working closely with you who’ll simply become a valued member of your team. Outsourcing will actually give you more control, with your now having more time to actually manage your business, rather than trying to keep up with the administrative tasks. Your privacy is paramount, utilising the best cloud-based software you own the technology, retain all information within those web based properties and will always know what’s happening in your business.
Full Time Availability Without The Cost
Whilst Office Shed admin support packages are for 5, 10, 20 or 30 hours in fortnight, we are available to you for 95 hours over that period. We’ll answer your customer calls or get that urgent quote out from 8.00am-5.30pm every single business day. This is one of the single biggest advantages in outsourcing your admin to Office Shed – you’ll only pay for when we are actually completing tasks for you.
Job Management Software
Office Shed are experienced in the leading tradie job management systems and software accounting packages. We are Tradify, ServiceM8 and AroFlo partners and experienced in other tradie job management software such as simPRO, Fergus, Ascora and Geo-op. Office Shed use the best small business accounting software and are a Xero Silver Champion Partner. We can help you set up your job management system, manage its daily administration and help train your team. Having worked with most job management software platforms for tradies we can even help you choose the best suited to your business.
Speed & Accuracy
All day every day our client services team are delivering admin support to tradies, we are great at it. Whether it’s doing your quoting, invoicing, work orders or any other admin task, we’ll do it with speed and accuracy. Our team are tested for accuracy and attitude prior to joining Office Shed and enjoy great training and support. We utilise the best job management systems to run our own business with all required tasks assigned and completed every day. We take accuracy very seriously and bet we can do admin faster and more efficiently than you can!
Working only with tradies means we learn a lot – we have seen how not to do it and also best practice. We go beyond traditional admin support services and call deliver insights on different ways of approaching things. We can help build you new admin processes, give valuable advice and help set up job management software systems. Office Shed also have a vast network of tradies we work with to call on and partnerships with some of the best trade focused consultancies in Australia.